Return Policy

Return Policy

Our policy lasts 24hrs days. If 24hrs have gone by since your purchase, unfortunately we can’t offer you a exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You can return a product within 24 hrs from the date you received it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

To complete your return, we require a receipt or proof of purchase.

No need to send your purchase back to the manufacturer.

There are certain situations where only exchange or return are granted: (if applicable)

If there any mismatch in product description / Product code / product qty / size / with your purchase, you can return the product and get a full refund or exchange the product for another one or be it similar.


To return your product, you should mail your product to below address:

C/o Fajr Technologies, 31/426, Guruvayur, Thrissur Kerala India 680103.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Because Fragrantiz is single vendor portal, all order pickups from our Kerala office.

At present we dont provide any tracking system in our website or app, but we will notify tracking details with tracking link through email by next day of dispatch.